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Privacy Policy

Last Updated: October 7, 2025

1. Introduction

Click Mate ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our browser extension and related services (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide Directly

Account Information:

  • Email address
  • Name (if provided)
  • Password (encrypted)
  • Payment information (processed securely through Stripe; we do not store credit card details)

Support Communications:

  • Information you provide when contacting customer support
  • Feedback and survey responses

2.2 Information Collected Automatically

Usage Data:

  • Number of tasks completed
  • Number of AI queries made
  • Subscription tier and usage limits
  • Extension version
  • Browser type and version
  • Operating system

Technical Data:

  • IP address (for authentication and security purposes)
  • Device identifiers
  • Log data and error reports
  • Session data

2.3 Screenshot Data

Visual Content:

  • The Service captures screenshots of web pages you're viewing when you request AI assistance
  • Screenshots are temporarily processed to provide you with step-by-step guidance
  • Screenshots are sent to an AI API for analysis
  • Important: Screenshots may contain sensitive information visible on your screen. Use discretion when requesting assistance on pages with personal or confidential data. When the privacy toggle is enabled, the service does its best to blur sensitive data.

Screenshot Retention:

  • Screenshots are processed in real-time and are not permanently stored on our servers
  • Screenshots are transmitted securely and deleted after processing
  • We retain usage metadata (number of queries, timestamps) for billing and analytics purposes

2.4 Information We Do NOT Collect

We do not:

  • Track your browsing activity when you're not actively using Click Mate
  • Access websites without your explicit action to request assistance
  • Store or monitor your browsing history
  • Access passwords, credit card numbers, or other credentials (unless visible in screenshots you request us to analyze)
  • Sell your personal information to third parties

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

  • Provide AI-powered assistance and guidance
  • Process and analyze screenshots to generate step-by-step instructions
  • Maintain and improve the functionality of the Service

3.2 Account Management

  • Create and manage your account
  • Authenticate your identity
  • Process subscription payments and manage billing
  • Track usage against your subscription limits

3.3 Communication

  • Send you service-related notifications
  • Respond to your inquiries and support requests
  • Send important updates about the Service
  • Send marketing communications (with your consent; you may opt out)

3.4 Analytics and Improvement

  • Analyze usage patterns to improve the Service
  • Monitor and analyze trends and performance
  • Develop new features and functionality
  • Troubleshoot technical issues

3.5 Legal and Security

  • Comply with legal obligations
  • Protect against fraudulent or illegal activity
  • Enforce our Terms of Service
  • Protect the rights, property, and safety of Click Mate and our users

4. How We Share Your Information

4.1 Third-Party Service Providers

We share information with trusted third-party service providers who assist us in operating the Service:

AI:

  • Screenshots are sent to an API for AI analysis
  • Subject to the AI's privacy policies and data processing terms

Stripe:

  • Payment processing and subscription management
  • Stripe receives billing information necessary to process payments
  • Subject to Stripe's privacy policy

Google Cloud Platform:

  • Cloud infrastructure and database hosting
  • Server hosting and data storage
  • Subject to Google Cloud's privacy policies

Firebase:

  • User authentication services
  • Subject to Firebase's privacy policy

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Court orders or legal processes
  • Requests from government authorities
  • Protection of our legal rights
  • Investigation of fraud or security issues

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.4 Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you, for purposes such as:

  • Industry analysis and research
  • Marketing and business development
  • Service improvement

5. Data Security

5.1 Security Measures

We implement appropriate technical and organizational security measures to protect your information:

  • Encryption in transit (TLS/SSL)
  • Encrypted password storage
  • Secure API communication
  • Regular security assessments
  • Access controls and authentication
  • Monitoring for security threats

5.2 Data Transmission

  • Screenshots are transmitted securely using encrypted connections
  • Payment information is processed through PCI-compliant Stripe infrastructure
  • Authentication tokens are securely managed

5.3 Limitations

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

6.1 Account Data

  • We retain your account information for as long as your account is active
  • You may request account deletion at any time

6.2 Usage Data

  • Usage logs and analytics data are retained for up to 24 months
  • Billing records are retained as required by law and accounting standards

6.3 Screenshots

  • Screenshots are processed in real-time and not permanently stored
  • Screenshot metadata (timestamps, query counts) is retained for billing purposes

6.4 Deletion Requests

  • You may request deletion of your data by contacting support@click-mate.com
  • We will respond to deletion requests within 30 days
  • Some information may be retained as required by law or legitimate business purposes

7. Your Privacy Rights

7.1 Access and Control

You have the right to:

  • Access your personal information
  • Update or correct inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Withdraw consent for data processing (where applicable)
  • Opt out of marketing communications

7.2 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt out of the sale of personal information (we do not sell personal information)
  • Right to deletion
  • Right to non-discrimination for exercising your rights

7.3 European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under GDPR:

  • Right to access your data
  • Right to rectification
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent
  • Right to lodge a complaint with a supervisory authority

7.4 Exercising Your Rights

To exercise any of these rights, contact us at:

  • Email: support@click-mate.com
  • We will respond within 30 days of receiving your request

8. Children's Privacy

The Service is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@click-mate.com

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

10. Cookies and Tracking Technologies

10.1 Cookies We Use

The Service uses cookies and similar tracking technologies:

Essential Cookies:

  • Authentication and session management
  • Security features
  • Required for the Service to function properly

Analytics Cookies:

  • Usage statistics and performance monitoring
  • Service improvement and optimization

10.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Service.

11. Third-Party Links and Services

The Service may contain links to third-party websites or interact with third-party services. This Privacy Policy does not apply to those third-party services. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you access.

12. Do Not Track Signals

Some browsers have a "Do Not Track" feature. Because there is no common industry standard for Do Not Track signals, the Service does not currently respond to Do Not Track signals.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

Notification of Changes:

  • Material changes will be communicated via email or through the Service
  • The "Last Updated" date at the top will be revised
  • Continued use after changes constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically.

14. Your Consent

By using the Service, you consent to:

  • The collection and use of information as described in this Privacy Policy
  • The processing of screenshots through Google's Gemini AI
  • The transfer of data to third-party service providers as described
  • International data transfers as necessary to provide the Service

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: support@click-mate.com

16. Specific Disclosures

16.1 Chrome Web Store

This extension is distributed through the Chrome Web Store and is subject to Google's privacy policies in addition to this Privacy Policy.

16.2 Other Browsers

When distributed through other browsers such as Firefox, Edge, Opera, and any others, the extension is subject to the browsers privacy policies in addition to this Privacy Policy.

16.2 Open Source Components

The Service may use open source software components. Such components are subject to their own license terms.

16.3 Data Processing Agreement

For Ultra customers, we offer Data Processing Agreements upon request to address specific data protection requirements.

Summary of Key Privacy Points:

✓ We only collect data necessary to provide the Service ✓ Screenshots are processed in real-time and not permanently stored ✓ We do not sell your personal information ✓ You have control over your data and can request deletion ✓ We use industry-standard security measures ✓ Third-party services (Google Gemini, Stripe, Firebase) process certain data ✓ You can opt out of marketing communications

By using Click Mate, you acknowledge that you have read and understood this Privacy Policy.